Refund Policy

At Decormea, your satisfaction is our priority. We want every piece you choose for your home to bring beauty, comfort, and inspiration to your space.

If you are not completely satisfied with your purchase or experience any issue with your order, please contact our customer service team. We will do our best to assist you and find the right solution.

Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return:

• Items must be unused, in original condition, and include all original packaging.
• Return requests must include your order number and the reason for the return.
• Customers must contact Decormea before sending any items back.
• Returns sent without prior approval may not be accepted.

Please note that returned items must be safely packaged to prevent damage during return shipping.

Items Damaged, Defective, or Incorrect

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• A detailed description of the issue
• Clear photos of the item and packaging

After reviewing your request, our team will provide an appropriate solution, including replacement or refund options.

Return Process

To request a return:

1. Contact us at Decormea@help-contactus.com with your order number and reason for return.
2. Our customer service team will review your request and provide return instructions if approved.
3. Ship the item back using a trackable shipping method.
4. Once the returned item is received and inspected, we will process your refund.

Please do not send items back before receiving return approval from our team.

Refunds

Once your returned item has been received and approved:

• Refunds will be processed within 5–10 business days.
• A confirmation email will be sent once your refund has been issued.
• Your bank or payment provider may require additional processing time before the funds appear in your account.

Original shipping fees are non-refundable unless the return is due to an error caused by Decormea.

Return Shipping

• For returns due to personal preference, change of mind, or ordering the wrong item, return shipping costs are the responsibility of the customer.
• If an item arrives damaged, defective, or incorrect, Decormea will provide a suitable solution and cover the related return costs when applicable.

Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Orders can only be canceled before processing begins. Once an order has entered preparation, packaging, or shipment, cancellation may no longer be possible.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Clearance or final sale items
• Products damaged due to improper use or handling
• Items returned without original packaging

Any exclusions will be clearly stated on the product page.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: Decormea@help-contactus.com.

Thank you for choosing Decormea.

We appreciate your trust and are committed to helping you create a beautiful and comfortable home.

— The Decormea Team